Position Title: Service Writer
Reports to: Service Manager
Location: S. Hutchinson, KS
FLSA Classification: Non-Exempt
Employee Status: Part Time, Permanent
KanEquip:
KanEquip has been in business for over 52 years, starting in Wamego, KS. In 1999 KanEquip was formed by merging several locations together. KanEquip is currently one of the largest equipment dealers in North America. KanEquip has grown to having 14 locations across Kansas and Nebraska with over 300 employees. Our main lines are New Holland and Case-IH along with many great shortline companies. KanEquip’s mission is “to be a leader and trusted partner in providing quality products, support and innovative solution to agricultural producers in the Midwest”. KanEquip would love to make you a part of our family and team!
Purpose:
The Service Writer assists the Service Manager in administrative duties of the Service Department. He/she has key customer-facing responsibilities, as well as is typically responsible for paperwork flow in the department. Additional duties can be in assisting the technicians with questions and communicating with parts personnel and the warranty department, as well as facilitating trucking and wash bay operations.
Job Responsibilities (ranked in significance):
- Company Values: Ensures all company values are adhered to and promoted. This would include leading by example and participation in employee recognition programs.
- Customer Service / Interaction: Responsible for answering inbound customer calls and greeting walk-ins and taking care of their needs. Calls customers as needed to clarify work instructions, communicating status of repair, informing customers of additional work required and upselling customers as appropriate. Ensure customers are called prior to invoices mailed, and minimize any surprises or concerns on work performed.
- Work Scheduling and Processing: Organizes job scheduling for the most efficient performance of the department. Ensure all paperwork is completed in a timely and accurate manner, including warranty related documentation. Flat rates jobs, opens and completes work orders as required.
- Technician Assistance: Assists technicians with paperwork, computer usage, warranty descriptions and issues, local technical assistance, and vendor technical inquiries
- weekend, and afterhours support. Assists Store Manager as needed in overall facility maintenance and upkeep.
- Communications: Ensures good communication with all location personnel, particularly technicians, service writers, salespeople, parts personnel. Ensure good feedback to parts personnel on stocking levels, and sales personnel on equipment status and priorities.
- Policy / Procedures: Ensures Service Manager in ensuring compliance with all policies / procedures.
Requirements:
- Minimum 3 years’ experience in a service department, preferably as a technician in an agricultural dealership.
- Appropriate vocational education required; degree and certifications preferred.
- Solid diagnostic and problem solving skills required
- Strong communication and interpersonal skills with customers and employees required.
- Expertise with computer systems, including MS office and internet-based applications
- Ability to work extended hours during the week and on weekends
- Ability to travel to company meetings and training events as needed
- Acceptable Motor Vehicle status, with current driver’s license, and ability to operate motor vehicle
