The Agricultural Technician is responsible for performing both basic and complex diagnostics on agricultural and construction equipment, and perform repairs and maintenance on both customer-owned, or dealer-owned, equipment. He / she is responsible for good customer communication as needed, ensuring a clean and safe work environment, continually develop technical skills with evolving products, and perform work at customers sites as required.
Job Responsibilities (ranked in significance):
-Company Values: Ensures all company values are adhered to and promoted. This would include leading by example and participation in employee recognition programs.
-Service Diagnostics: Performs basic / complex diagnostics on agricultural / construction / diesel equipment, determining what repairs are needed and/or recommended for future attention / maintenance. This can be for either customer-owned equipment located at the shop or at customer’s site, or dealer-owned equipment (inspections).
-Service Repairs: Performs repairs on above equipment (electrical, hydraulic, mechanical, diesel) as requested by manager. Accountable for performing quality work and attaining stated goals for efficiency.
-Service Training / Development: Participates in all requested job-related training and development, as well as taking an active interest in improving skills with other training programs.
-Service Paperwork: Completes all reports and forms for service operations in a timely and accurate manner. This would include inspection reports, warranty comments, work orders, etc. Uses CNH Assist as appropriate. Uses computers / tablets for data entry as required. Ensure manager is aware of any issues / surprises which can impact customer billing or satisfaction. Ensures accurate timekeeping for job costing.
-Equipment and Tools: Maintains good condition and cleanliness of company vehicles inventory, tools, and equipment, including return of tools to storage areas.
-Safety: Follows all company and common sense safety policies, while using all required personal safety equipment. Ensures a safe work environment in his bay; reports any issues in bay or other service work areas to manager for follow up.
-Teamwork: Works collaboratively with other technicians, parts, and sales personnel. Mentors Service Technician Apprentices and junior Technicians as able. Works afterhours (daily or weekend) as required.
-Communications: Ensures good communication within location, and with other locations / employees. Communicates appropriately with customers, and conveys any operational issues to manager.
-Technical degree in Agricultural, Diesel or Construction Mechanics, or High School Diploma or GED with 4 years of experience in service operations.
-Proven knowledge of methods, materials, tools, and techniques used in the repair of Ag / Construction / Outdoor power equipment
-Outstanding knowledge of mechanical, electrical, and hydraulic systems.
-Owns mechanic tool set appropriate for the work required.
-Excellent skills in operating vehicles and equipment used in service shops (diagnostic equipment, forklifts, hydraulic lifts, etc.)
-Excellent communication and customer relationship skills
-Expertise with computer systems, including MS office and internet-based applications
-Ability to work extended hours during the week and on weekends
-Ability to travel to company meetings and training events as needed
-Ability to lift 75 pounds as required without assistance
-Acceptable Motor Vehicle status, with current driver’s license, and ability to operate motor vehicle