Customer Service Lead Representative - Flexible Scheduling

Description

In this leadership role you will:

Provide comprehensive corporate contact with customers
Mentor team members
Resolve product or service problems
Attract new potential and increased activity from existing customers
Maintain accurate customer data
Enhance staff accomplishments and competence by answering technical and procedural questions
Interact via phone with facilities who rent Sizewise durable medical equipment
Handle a variety of equipment orders, including pick-ups and deliveries
Troubleshoot basic equipment issues
Answer general inquiries, and if necessary, communicate with multiple departments in order to assist customers

Requirements:

Skilled at using database, spreadsheet, word‐processing and presentation software, particularly those in Microsoft Office, to facilitate daily work, make public presentations and prepare reports
Ability to make decisions under pressure; ability to remain calm and focused during times of high call volume and/or customer need
Demonstrate reliability, flexibility and accept responsibility
Respond quickly and competently to customer requests and needs
Commitment to meeting quality standards
Outstanding verbal and written communication skills
Ability to become qualified to perform Lock‐Out/Tag‐Out procedures
Ability to sit for long periods of time
Manual dexterity
High School diploma or equivalent

EOE, including disability/veterans

Position Title

Customer Service Lead Representative - Flexible Scheduling

Full Time / Part Time

Full Time

Employer

Employer Contact

Adrienne Gaschler

Created On

Jun 9, 2020

Last Updated

Jan 19, 2022

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