Job Summary:
Under the direction of the Director of Health Information Management, independently tracks and reports to providers with incomplete record data. This role serves as the primary liaison between the Health Information Management Department and the medical staff members, utilizing good communication and customer service skills.
Education and Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are the knowledge, skill, and/or ability required.
- High School Degree or equivalent
- Excellent written and verbal communicator
- Good customer service
- Previous experience in the handling of patient health information, medical records document imaging, and/or medical records
Preferred Qualifications:
- Transcription experience
- Meditech experience
- Associates Degree in HIM or similar
- Medical terminology
- RHIT
Essential Duties and Responsibilities:
- Verifies documentation is present and records deficiencies.
- Reviews records, identifies unapproved forms and notifies management.
- Provides monthly statistical data concerning timeliness of physician documentation and record completion.
- Updates incomplete record data deficiencies
- Provides daily phone support and directs callers to appropriate individual.
- Ensures provider’s records are complete; Performs notification to provider on a weekly basis and follows up to make sure record has been completed.
- Educates on documentation requirements based on organizational policy; assists with provider orienation as needed.
- Receives request for medical records; verifies appropriateness of request, identifies record and prints for requestor. Assists end users with the Patient Portal.
- Provides training to associates and providers as necessary. Revises and maintains educational guides as changes occur.
- Determines patterns of redundant MRN creation and communicates findings
- Performs other related duties incidental to the work described herein
Infection Control: Initial and Ongoing trainings could include but are not limited to, blood borne pathogens, bodily fluids and bio hazardous materials as it applies to your daily work environment.
Patient Interaction: No Contact
HIPAA: This position will have access to the following Protected Health Information in order to carry out the duties related to their position at Hays Medical Center based on the following criteria:
Primary – required (routine) to do the job;
Secondary – required for the job, but mostly be exception; and
None – no approved access
Description of Information
Primary:
Patient Demographic Information (information used to identify a person): Name, Date of Birth, Address, Race, Marital Status, Religion
Clinical Information (information that describes a patient’s health status): Diagnosis, Reports/Medical Notes, Test Results, Problem List, Procedures, History and Physical
Financial Information/Insurance (information related to insurance, billing and payment): Billing Information, Payer Name, Payer ID, Account Balances, Plan Elements Covered, Payment Information, Payment Rates
Coding Information (clinical information that is in (alpha) numeric format): ICD-9 Codes, Rev Codes, CPT Codes
HaysMed is an Equal Opportunity Employer.
