Client Services Technician - Hays

Apply for the position, Client Services Technician - Hays, with Tech Junkies today or contact Jason Penka for more information. Posted May 18, 2020.

General Summary:
Serves clients by assisting and eliminating computer problems through efficient and timely troubleshooting, then communicating the results to the client.
Essential Duties and Responsibilities:
  • Assist in the day-to-day operations of the Sales Department
  • Assist day-to-day operations of the Service Department
  • Update and implement service policy and procedures
  • Assist clients with hardware, software, and support options through our offered products via phone, in-store, and remote support methods
  • Diagnose, troubleshoot and resolve computer issues for clients
  • Contact the client when their computer is completed
  • Contact the client with a quote for repairs or replacement of computer
  • Ensure all service tickets and completed in an efficient and thorough manner
  • Software Support for Microsoft and Apple operating systems and commonly found applications
  • Document action by completing forms, reports, logs and records
  • Troubleshoot problems using network and remote connectivity
Qualifications and Experience:
  • Minimum of 1 year experience, or equivalent education, in technical support field
  • Demonstrate ability to troubleshoot Windows 10, 11, Apple OS X and iOS
  • Desire to continually learn and grow
  • Strong interpersonal skills
  • Ability to listen and explain solutions to non-technical users
  • Firm desire to consistently work as a vital part of the team with a primary focus on client service and teamwork
  • Ability to work on multiple priorities and/or projects simultaneously
  • Excellent listing and communication skills, both verbal and written
  • Strong customer relationship skills
  • Organized, detail oriented and self-motivated
  • Ability to provide and maintain detailed documentation one each job
  • Ability to remain in contact with the client thru the completion of the service
  • Willingness to develop professionally
  • Problem solving abilities and ability
  • Ability to meet reasonable deadlines
Benefits: Health Insurance, Matching Contribution Retirement Plan and Disability Insurance

Working Conditions:
Professional office environment
Must be able to lift at least 50 lbs. on a regular basis
To Apply:
Email resume', cover letter, and references to [email protected]

Client Services Technician - Hays
Full Time
Jason Penka
May 18, 2020
Nov 17, 2023
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