Front Desk

Apply for the position, Front Desk, with Holiday Inn Express & Suites today or contact Natashia for more information. Posted May 17, 2021.

 
Please fill out an application at the Holiday Inn Express & Suites located at 4650 Roth Avenue in Hays, Kansas. We do expect all desk associates to be available for a minimum of 3 weekends a month.  Weekends off will rotate between staff. 

FRONT DESK ASSOCIATE/NIGHT AUDITOR 

BASIC RESPONSIBILITIES: 

  • Handle requests and transactions of hotel guests.
  • Serve as the main point of contact for all guest requests and needs.
  • Exhibit courteous hospitality at all times to guests and associates.
  • Be proactive in offering additional services and informing guests of hotel facilities and local attractions.
SPECIFIC RESPONSIBILITIES (Include but not limited to): 
  • Administer hotel guest payment policies.
  • Maintain a positive work atmosphere by acting and communicating in a manner so that you get along with guests, vendors, co-workers and management.
  • Post all charges including valet and other miscellaneous charges to guest account.
  • Maintain hotel key security system.
  • Oversee safe deposit boxes for guests.
  • Verify credit cards and balance bank at the end of the shift.
  • Run and verify availability report at the beginning of the shift. Update report as needed.
  • Review communications log at the beginning of the shift.
  • Know and follow the hotel’s emergency procedures in the event of an actual emergency.
  • Notify appropriate supervisor immediately of any problem with rooms.
  • Check in and check out should be as expeditious as possible.
  • Knowledge of hotel phone system to allow transferring of calls to rooms and voice mail.
  • Prompt distribution and notification to guests of mail.
  • Knowledge of local area
APPEARANCE: 
  • Check your appearance before the shift.
  • Clothes should be clean and neatly pressed
  • No unauthorized jewelry.
  • Hands and nails clean.
  • Physical hygiene practiced daily.
  • Neatly combed hair and conservatively styled. Facial hair for men must be neatly trimmed.
  • Name tag should be worn at all times.
  • Socks to match shoes for men
  • Professional shoes to be worn at all times.
GREETING AND CLOSING: 
  • Greet each guest you see
  • Make the guest feel welcome
  • Whenever possible, personalize your service by using the guest’s name.
  • Thank the guest for staying with us.
ATTENTION TO DETAILS: 
  • Never leave Front Desk unattended.
  • Keep Front Desk neat and clean
  • Be alert for any potential security problems and report them immediately to your supervisor and/or General Manager.
  • Be diligent in reporting any potential workplace hazards
NOTICE: The hotel business functions seven days a week, 24 hours a day. All associates must acknowledge this and be aware that at any time it may be necessary to move associates from his/her accustomed shift as business demands. Please fill out an application at the Holiday Inn Express & Suites located at 4650 Roth Avenue in Hays, Kansas. Shifts will vary between 11/7, 7/3, 3/11, and 4/9? Weekends & shift flexibility are required. MUST BE ABLE TO PASS A BACKGROUND CHECK AND A DRUG TEST!!!! No Phone Calls Please!! Please fill out an application at the Holiday Inn Express & Suites located at 4650 Roth Avenue in Hays, Kansas. We do expect all associates to be available for a minimum of 3 weekends a month. Weekends off will rotate. We do our best to accommodate all time off requests.   
Front Desk
Full Time
Natashia
May 17, 2021
May 20, 2022
© Work Hays 2022
Privacy Policy | Terms of Service | Help
v1636478599999