Description
o The Social Service Designee (SSD) is responsible for coordinating client
admissions, conducting home safety assessments, supporting caregivers, ensuring
regulatory and agency documentation accuracy, and maintaining ongoing case
management oversight. This position serves as a liaison among clients, families,
caregivers, nursing staff, HR, and external providers. The SSD ensures safe,
compliant, and high-quality client care through proactive monitoring,
intervention, and follow-through.
Responsibilities/Activities
Client Admission & Orientation
o Serve as the first point of contact at the client’s home for new admissions.
Complete a home safety assessment. Attend the client’s first caregiver
shift to introduce caregivers as often as possible. Documentation includes
admission notes and assessments.
Paperwork Facilitation & Client Education
o Deliver and explain paperwork when prospective client lacks email access.
Documentation includes signed forms and client education notes.
Supplies, DME Coordination & Clinical Support
o Identify needed supplies and DME. Request nursing assessment for
orders. Documentation includes order logs and delivery verification.
Family Support, Interventions & Satisfaction Monitoring
o Intervene with difficult families. Conduct wellness check-ins and surveys.
Documentation includes survey results and follow-up plans. Actively
looks for or creates opportunities to mitigate negative feelings of clients,
such as loneliness.
Legal Documentation Oversight
o Ensure Living Will, DNR, DPOA/POA documents are correct and present.
Documentation includes verification logs.
Caregiver Monitoring & Compliance Oversight
o Conduct home visits and monitor caregivers. Investigate incident reports.
Documentation includes visit logs, reports, and corrective action
monitoring.
Environmental Support & Housing Coordination
o Monitor and coordinate living environment issues. Assist with housing
placement. Documentation includes risk assessments and housing
coordination notes.
Action Request Management
o Receive and follow up on Action Requests from HR. Documentation
includes request logs and compliance tracking.
Weekly Case Management Report
o Prepare a weekly tracking report of all key client metrics. Documentation
includes the report and updated client status lists.
Requirements
o Knowledge of DME, community resources, and reporting requirements.
Skills/Abilities
o Strong communication, assessment, and organizational skills.
o Strong capacity for putting difficult, emotional, and/or grieving families at
ease.
o Strong de-escalation skills and techniques.
Physical and Mental Demands
o Frequent travel to client homes.
Qualifications/Education
o Current SSD Certification (or willingness/capacity to obtain said certificate).
Apply Online Today:
https://amazinggracestaffing.com/careers
