The Enterprise Technology Support Director (a.k.a. TigerTech Director) position is a full-time, 12-month, permanent staff position in the Department of Technology Services at Fort Hays State University. This is primarily an on-campus position, though occasional remote work is possible. The position reports directly to the Assistant Vice President of Technology Services and CIO position. Normal work hours are from 8:00 AM to 4:30 PM Monday – Friday, and summer hours are from 7:30 AM to 5:00PM Monday – Thursday, and 7:30AM to 11:30AM on Friday. Occasionally, the job duties may require work to be outside of those normal hours.
The Enterprise Technology Support Director will manage the TigerTech team consisting of 6 additional full-time staff and 10-20 student employees. The successful applicant will work well independently or within a team setting. This person must be able to troubleshoot and resolve technical issues, as well as manage staff by assigning tasks/projects and escalating issues appropriately. The applicant will need to communicate clearly, concisely, and accurately with Fort Hays State University faculty, staff, and students.
DUTIES AND RESPONSIBILITIES:
Some of the primary duties and responsibilities of this role include but are not limited to:
- Manage/Supervise TigerTech staff
- Manage the day to day operations of tier 2 desktop support and tier 1 phone support for faculty, staff, and students
- Design, obtain, and implement technology systems for internal operations of TigerTech.
- Collect data metrics and make decisions and/or recommendations based on the data regarding Tier 1 and Tier 2 support.
- Occasionally take service calls for situations that require escalated level of support.
- Research, evaluate, and answer questions regarding various user technologies (hardware and software) for the entire university.
- Procure hardware (laptops, desktops, associated peripherals) for the entire university and maintain a stock of common products and peripherals.
- Develop University standards for end user computer hardware
- Work with Tech Services Management team to provide unified solutions to various technological challenges
- Serve as Project Manager for larger projects within TigerTech (eg. campus computer refreshes, major software change rollouts, etc).
MINIMUM QUALIFICATIONS:
- Bachelor's degree from an accredited institution is required.
- 3 years of experience providing technology support.
- 1 year of management/supervisory experience.
PREFERRED QUALIFICATIONS:
- Excellent communication skills, both written and oral
- Familiar with of a variety of types of hardware and brands of hardware (desktops, laptops, printers, monitors, keyboards, mice, webcams, etc).
- Familiar with a wide range of operating systems and software
- 5+ years of experience providing technology support
- 2+ years of management/supervisory experience
APPOINTMENT DATE: March 2023
PRIORITY DEADLINE: May 18, 2023. Review of applications will begin immediately following the priority deadline and continue until the position is filled.
SALARY: Base salary starts at $70,000 annual salary, negotiable depending on experience.
BENEFITS:
REQUIRED APPLICATION DOCUMENTS:
Applicants should submit a cover letter, resume, and names and contact information for three professional references. All required application documents should be submitted in PDF format. Review of applications will begin immediately and continue until the position is filled.
If you have questions regarding the position, please contact:
Name: Mark Griffin
Email: magriffin2@fhsu.edu
Community of Hays
FHSU is located in Hays, a vibrant college town of approximately 20,000, located halfway between Kansas City and Denver on Interstate 70. Hays is the regional center for education, health care, professional services, shopping, culture, and recreation for the western half of Kansas. The community boasts excellent recreational programs and facilities, including the comprehensive Center for Health Improvement, Hays Aquatic Park, Smoky Hill Country Club, Hays Municipal Golf Course, and extensive walking, running, and biking trails. Hays is within 45 minutes of two large lakes that offer great opportunities for boating, fishing, and camping. The Hays Municipal Airport provides connecting service to Denver with several flights daily. The Hays community is home to excellent Pre-K and K-12, public and private schools. With over 60 restaurants, major retail outlets, a low unemployment rate, and very short commute times, the city provides a safe, welcoming, low-cost, high-quality living environment for the residents who call "Hays, America" home.
Notice of Non-discrimination: Fort Hays State University is an Equal Opportunity Employer and does not discriminate on the basis of gender, race, religion, national origin, color, age, marital status, sexual orientation, genetic information, disability or veteran status.
Background Check: Final candidate will have consented to and successfully completed a criminal background check.
Notice to KPERS retirees applying for a position: Recent legislation changes working-after-retirement rules for both you and your employer if you go back to work for a KPERS employer. Please contact your KPERS representative or
www.kpers.org for further information on how this might affect you.
