Do you enjoy talking on the phone and helping customers? Do you like dealing with the latest and greatest cell phone technology? Then join our hometown team as a Customer Care Representative and have the opportunity to work closely with our customers and provide them with an enjoyable NTW experience!
We are seeking customer-oriented candidates to:
· Receive calls, chats, and emails from customers and assist them with product and service questions and billing inquiries
· Collaborate with other departments to resolve product and service issues for customers
· Assist sales associates with service and account issues
· Follow up with customers to ensure continued customer satisfaction
· Maintain a proficient knowledge of products and services
Required Skills and Qualifications:
· One year of customer service, call center experience, or equivalent work experience
· High School Diploma or equivalent
· Customer-focused attitude
· Strong communication and problem-solving skills
· Availability to work evenings, weekends, and some holidays
· Bilingual (English/Spanish) preferred
We proudly offer:
· Competitive pay and opportunity for monthly commission
· A fun work environment
· 401(k) Retirement Plan with Company Match
· A path for advancement and growth
· Employee Discounts
