Position Summary:
The Virtual Navigator will provide real-time assistance to job seekers and employers through the KANSASWORKS.com online chat platform, including account assistance, system navigation, workforce services, and referrals. When not assisting virtual customers, this position will provide in-person workforce services at the Hays Workforce Center, including job search assistance, resume review, career guidance, and employer support.
Job Responsibilities may include but are not limited to the following:
- Provide virtual customer assistance through the KANSASWORKS.com Virtual Engagement Center by responding to inquiries, troubleshooting technical issues, and assisting customers with online system functionality.
- Interpret agency policies, procedures, and operational practices while assisting customers with account access and navigation, referring complex issues to the appropriate staff when necessary.
- Utilize Virtual Engagement Center technology and established security procedures to verify customer identity, manage multiple customer interactions, and deliver timely, accurate customer service.
- Provide guidance to job seekers, employers, and training providers regarding KANSASWORKS.com services, workforce programs, and available employment and training resources.
- Assist customers with account maintenance, resume and job posting functions, and explain workforce program requirements, services, and available resources.
- Conduct initial customer screening to assess workforce service needs and facilitate referrals to internal programs, partner agencies, and community resources.
- Maintain current knowledge of workforce programs and partner services to ensure accurate guidance and effective referrals
Minimum Qualifications:
- Six (6) months of experience in planning, implementing and monitoring activities relevant to Workforce Center clients (e.g. career counseling, job placement, recruitment, assessment and deployment of staff) or similar related experience.
- Education may be substituted for experience as determined relevant by the agency.
- Valid Driver’s License and ability to travel to communities throughout the local area or other assigned locales. On rare occasions, overnight travel will be required.
- You must submit your complete application and all supporting documents by the closing date of the announcement
Preferred Qualifications:
- One year of experience working with job seekers in a recruitment or job coaching environment, staffing company or state workforce
- Bi-lingual a plus, but not required
- Experience presenting material to groups of people
NOTE: If you lack any the required experience and want us to consider relevant education, you must provide copies of your transcripts/certificates before the closing date.
Compensation: $21.87 hourly
Position Closes August 11, 2026
Employment Benefits
- Comprehensive medical, mental, dental, vision, and additional coverage
- Sick & Vacation leave
- Work-Life Balance programs: parental leave, military leave, jury leave, funeral leave
- Paid State Holidays (designated by the Governor annually)
- Employee discounts with the STAR Program
- Retirement and deferred compensation programs
