Sizewise has an immediate opening for a full-time Customer Care Representative in our Ellis, KS office.
In this role you will:
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment, and following up to ensure resolution.
- Attract potential customers by answering product and service questions; suggesting information about other products and services.
- Provide superior customer service: both internally and externally
- Utilize customer-oriented telephone etiquette to get information; greet callers, establish rapport
- Open customer accounts by recording account information; working with payers and medical professionals.
- Maintain customer records by updating account information.
- Adhere to all OSHA, HIPAA and compliance/regulatory guidelines as applicable, as well as all Sizewise policies and procedures
Qualifications:
- Practiced documentation skills.
- Ability to solve problems by gathering information and evaluating options.
- Ability to competently analyze and prioritize information to make appropriate recommendations
- Capable of facilitating discussion between individuals with differing perspectives
- High School Diploma or Equivalent
Our benefits include:
- Health, Dental & Vision Insurance
- Affordable premiums with health insurance deductibles of $750 individual/$1500 family
- Company paid life insurance of $50,000
- Company paid short term disability
- 401k company match with immediate vesting
- 6 paid holidays
- Paid Time Off
- Paid bi-weekly
Sizewise designs and manufactures some of the best medical equipment on the market, and we're always aiming to make the best better by keeping up with the latest trends and innovations within our competitive space. Plus, we give back to our communities through time, money, and resources.
Come join us and make a difference in the lives of patients all over the country. We are Sizewise, and we are Designed to heal™.
EOE, including disability/veterans
