Tech Junkies is looking for a hard-working Information Technology Support Desk Technician to provide remote support to our clients nationwide. The right candidate will be responsible for providing technical support related to computer systems, hardware, software, applications, and more. This person will respond to tickets via a ticketing system, analyze the issues, isolate the problems, and implement the solutions. This person will be comfortable talking on the phone, supporting customers, and have a good general understanding of business technology.
Responsibilities:
- Identify, analyze, and resolve common technical issues, questions, and problems that occur in workstations, mobile devices, operating systems, software, hardware, and peripherals
- Manage ticket queue to ensure timely resolution
- Provide customer support using remote connection software
- Provide thorough documentation on each customer interaction
- Prioritize ticketing system flow by following SOPs and KB articles for resolution
- Meet or exceed KPI goals
- Troubleshooting of the following, though not limited to:
- Advanced desktop issues
- VPN connectivity
- Entry-level server support
- Hardware issues
- Line of business support
Requirements:
- IT Fundamentals and A+ certifications, or equivalent professional experience
- 1+ year of professional help desk experience
- Strong customer service skills
- High attention to detail
- Ability to follow instructions and policies
- Ability to adapt to changing and fast-moving environments
- Strong phone skills
Physical Demands:
The physical demands below describe the essential job functions needed to complete this job.
- Consistent hand and finger dexterity necessary to operate computer equipment
- Consistently required to sit, stand, walk, talk, hear, and see
- Routine use of hands to type
- Occasional need to stoop, kneel, crouch, twist, crawl, reach, and stretch
- Occasional need to walk around the office
- Consistent vision abilities required; close vision, depth perception, and ability to focus
- May require travel dependent on company needs
- Occasional need to lift and/or move up to 30 pounds
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
To Apply:
Email resume', cover letter, and references to hr@thetechjunkies.net
