Exciting Opportunity: Enterprise Technology Support Director at Fort Hays State University!
Join our dynamic team as the TigerTech Director, a full-time, permanent staff position within the Department of Technology Services at Fort Hays State University. While primarily an on-campus role, there may be opportunities for occasional remote work. You'll report directly to the Assistant Vice President of Technology Services and CIO, ensuring a strong support system.
Fort Hays State University values work-life balance, providing you with reasonable work hours from 8:00 AM to 4:30 PM Monday to Friday (adjusted summer hours apply). While rare, there may be instances where flexibility outside of these hours is required to fulfill your responsibilities.
As the Enterprise Technology Support Director, you'll lead a team of 6 dedicated full-time staff and 10-15 student employees. Whether working independently or collaboratively, you'll apply your troubleshooting skills to effectively resolve technical issues. Staff management will be an essential aspect of your role, involving task and project assignment, as well as issue escalation. Clear and concise communication with faculty, staff, and students will contribute to the overall success of your position. Your expertise will also be valued while leading campus-wide technology projects and initiatives.
Fort Hays State University values its employees and demonstrates this through a comprehensive benefits package, including:
- A generous vacation policy of 23 days
- 9 paid state holidays
- 12 days of annual sick leave
- NEW: 100% Tuition assistance for employees, their spouses, and dependents available upon hire!
- Excellent health insurance benefits
- A retirement plan with a 5.5% employee contribution and an impressive 8.5% employer contribution.
Take advantage of this opportunity to join Fort Hays State University and make a meaningful impact while enjoying the support of a dedicated team and attractive benefits. Apply today and become part of our thriving community!
DUTIES AND RESPONSIBILITIES:
Some of the primary duties and responsibilities of this role include but are not limited to:
- Manage/Supervise TigerTech staff
- Manage the day-to-day operations of tier 2 desktop support and tier 1 phone support for faculty, staff, and students
- Design, obtain, and implement technology systems for internal operations of TigerTech.
- Collect data metrics and make decisions and/or recommendations based on the data regarding Tier 1 and Tier 2 support.
- Occasionally take service calls for situations that require escalated level of support.
- Research, evaluate, and answer questions regarding various user technologies (hardware and software) for the entire university.
- Procure hardware (laptops, desktops, associated peripherals) for the entire university and maintain a stock of common products and peripherals.
- Develop University standards for end user computer hardware
- Work with Tech Services Management team to provide unified solutions to various technological challenges
- Serve as Project Manager for larger projects within TigerTech (e.g., campus computer refreshes, major software change rollouts, etc.).
MINIMUM QUALIFICATIONS:
- Bachelor's degree from an accredited institution is required.
- 5+ years of experience providing Enterprise level technology support.
- 3+ years of management/supervisory experience consisting of supervision of multiple team members.
- Must be eligible for employment in the U.S.
PREFERRED QUALIFICATIONS:
- Demonstrated ability to make high-level, complex, technical decisions
- Excellent communication skills, both written and oral
- Familiar with a variety of types of hardware and brands of hardware (desktops, laptops, printers, monitors, keyboards, mice, webcams, etc.).
- Demonstrated expertise on a wide range of operating systems and software
- 7+ years of experience providing Enterprise level technology support in PC and Mac environments
- 5+ years of management/supervisory experience consisting of supervision of multiple team members.
APPOINTMENT DATE: August 2023
APPLICATION DEADLINE: Position will remain open until August 15th, 2023.
SALARY: Base salary starts at $70,000 annual salary, negotiable depending on experience.
BENEFITS:
REQUIRED APPLICATION DOCUMENTS:
Applicants should submit a cover letter, resume, and names and contact information for three professional references. All required application documents should be submitted in PDF format. Review of applications will begin immediately and continue until the position is filled.
If you have questions regarding the position, please contact:
Name: Mark Griffin
Email: magriffin2@fhsu.edu
Community of Hays
FHSU is located in Hays, a vibrant college town of approximately 20,000, located halfway between Kansas City and Denver on Interstate 70. Hays is the regional center for education, health care, professional services, shopping, culture, and recreation for the western half of Kansas. The community boasts excellent recreational programs and facilities, including the comprehensive Center for Health Improvement, Hays Aquatic Park, Smoky Hill Country Club, Hays Municipal Golf Course, and extensive walking, running, and biking trails. Hays is within 45 minutes of two large lakes that offer great opportunities for boating, fishing, and camping. The Hays Municipal Airport provides connecting service to Denver with several flights daily. The Hays community is home to excellent Pre-K and K-12, public and private schools. With over 60 restaurants, major retail outlets, a low unemployment rate, and very short commute times, the city provides a safe, welcoming, low-cost, high-quality living environment for the residents who call "Hays, America" home.
Notice of Non-discrimination – Fort Hays State University is an Equal Opportunity Employer and does not discriminate on the basis of gender, race, religion, national origin, color, age, marital status, sexual orientation, genetic information, disability or veteran status.
Background Check: Final candidate will have consented to and successfully completed a criminal background check.
Notice to KPERS retirees applying for a position: Recent legislation changes working-after-retirement rules for both you and your employer if you go back to work for a KPERS employer. Please contact your KPERS representative or
www.kpers.org for further information on how this might affect you.
