I utilize the 5 steps of a tire sale to properly identify customers’ needs for tires.
I utilize technology to review tires and comparisons for customers and make recommendations.
I explain to customers warranty – road hazard and mileage warranties for tires.
I cover the ACC passport and SMS (text messaging) and tracking the service through the application.
Service order creation through the iPad.
Utilize internal and external sites to special order tires.
I sell products (wipers, batteries, oil filters, lighting, etc.), digital lookup tools for different parts that we sell, be able to maneuver to different website to order different products (60%of department sales require fitment and look up application).
I create and schedule tire appointments.
I provide the customers their customer acknowledgement form (CAF).
I make tire warranty adjustments.
I perform the battery check using diagnostic equipment (testing) and analysis and exchange return procedures as needed.
I stock batteries utilizing the modular set and properly rotating based on manufacturer's date.
I down stack and bin batteries
I answer the phone with the proper etiquette and provide – business operating hours, tire selling skills, product selling skills (batteries, wipers, oil/air filters and general merchandise) and provide service guidance and recommendations.
I manage customer flow, provide customer updates, and check in new customers.
I check out customers for general merchandise.
I process service orders, check out customers for services, provide full and final service order disclosure, and verify customer for service and key return.
I stage tires and bin tires for OPD.
I unload and stock tires.
I perform Vizpick in the back room.
I stock merchandise and work Top Stock.
I process merchandise protection (installing spider wrap on merchandise, securing designated merchandise to locked bins, and showcases).
I set modulars (sales floor, service area, tires, tire wall display, batteries, and 99 supplies etc.).
I am knowledgeable about ACC products and services such as synthetic requirement to conventional oil, AGM battery compared to a wet acid battery. Review below links for details.