Purpose of the Manager of Customer Service position is to provide leadership and support to the customer information systems, billing processes as well as oversee all front-office activities in customer service, public relation programs, marketing programs, technology support and upgrades to billing system, and assist with rates and tariff administration.
A Bachelor’s degree with emphasis in business management, accounting, human resources, public relations, communications, and marketing preferred. Five years of commensurate utility or customer service experience may be substituted for bachelor’s degree.
Five years utility, customer relations, sales experience, or similar background is required. Previous supervisory experience and considerable skill in effectively dealing with a variety of people under difficult circumstances is preferred.
Proficient computer skills, demonstrate working knowledge of customer service information systems and databases. Demonstrated knowledge of utility operations, rates, billing and collection regulations, along with other policies and procedures affecting customers.
Strong customer relation skills including ability to resolve customer issues via phone and email. Ability to work independently with a minimum amount of supervision. Demonstrated proficiency in both verbal and written communications. Must have ability to multi-task and meet deadlines. Supervisory skill is a must.
Normal office conditions.
Submit a resume with a letter of application to the Human Resources Department via email
[email protected], by October 5, 2020. This position will be filled on the basis of individual merit, skill, effectiveness and efficiency.
