The College of Agriculture seeks an IT Support Specialist II to provide advanced technical support and infrastructure management for users within the College across general IT, research computing, laboratory, classroom, and audio/visual technologies. This role involves complex troubleshooting and resolution of hardware, software, operating system, network, and IT application issues for faculty, staff, researchers, and students. The incumbent supports research data management and provides technical leadership for IT initiatives. This position requires independent decision-making, the ability to mentor junior staff, and expertise in supporting specialized research computing environments. The incumbent may be tasked with delivering IT training. This is an on-site position with required travel to research facilities. Please refer to the full job description on the Kansas State University Careers website for additional details.
Duties/Responsibilities:
- Provide advanced telephone, in-person, email, remote, and chat support for successful use of technology in research and academic environments
- Troubleshoot and resolve complex technical problems for end-users including hardware, software, network, and security issues in a timely manner
- Support research-specific software applications and scientific data workflows
- Assist in management and maintenance of server and storage systems
- Troubleshoot issues with routers, switches, firewalls, and wireless systems
- Implement and maintain cybersecurity best practices and IT security protocols
- Develop, implement, and maintain secure data storage solutions tailored to research project requirements
- Establish and monitor backup protocols to ensure data integrity and prevent loss
- Manage data storage, access permissions, and data transfer processes
Minimum Qualifications:
- Requires a high school diploma (or equivalent) and two years of relevant experience.
- Requirements may be met through a combination of education and experience.
Preferred Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or related field
- Three (3) or more years of experience in technical support role with increasing responsibility
- Experience with academic or research computing environments
- Scripting experience (Bash, PowerShell, Python) for automation
- Experience with storage technologies including iSCSI, NAS, and SAN
- Knowledge of research data management practices and compliance standards
- Knowledge of storage technologies and backup solutions
- Knowledge of cybersecurity fundamentals and best practices in system administration
