Customer Service and Sales Representative- Hays/ Russell

Apply for the position, Customer Service and Sales Representative- Hays/ Russell, with District Office of Farmers Insurance today or contact Joshua Sharp for more information. Posted Oct 5, 2020.

Customer Service and Sales Representatives work to maximize positive customer experiences by responding to customer inquiries or complaints regarding the company's products or services. They will communicate with internal and external customers about basic underwriting guidelines, policies and marketing initiatives to service customer accounts. Additionally, Customer Service and Sales Representatives will analyze, clarify and resolve policy and account related questions. This position offers not only the opportunity for retention but agency growth through the expansion of a household by means of cross- selling multiple lines. This action will generate greater retention within the agency as well as new business growth.

Job Duties Include:
  • Become licensed in Property & Casualty as well as Life, Accident and Health
  • Determine customer requirements and expectations in order to help the customer identify specific products and solutions
  • Solicit, sell and negotiate new business policies
  • Review renewal business and identify appropriate follow- up action based on degree of change
  • Cross- sell/ up- sell products to existing customers
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints and comments. as well as actions taken
  • Assist with the annual review process by contacting customers and preparing personalized customer coverage recommendations based on customer's needs
  • Perform risk analysis and underwriting
  • Client/ Claims liaison
  • Refer unresolved customer grievances or complex customer interactions to senior team member
  • Monitor calling activity and production for Agency guidelines
  • General customer service duties as presented
  • Performs other duties as assigned

Please send your resume and contact information to [email protected] if you would like to apply.
Customer Service and Sales Representative- Hays/ Russell
Full Time
Joshua Sharp
Oct 5, 2020
Oct 8, 2020
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