Customer Service and Sales Representative- Hays/ Russell
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for the position, Customer Service and Sales Representative- Hays/ Russell, with District Office of Farmers Insurance today or contact
Joshua Sharp for more information. Posted
Oct 5, 2020.
Customer Service and Sales Representatives work to maximize positive customer experiences by responding to customer inquiries or complaints regarding the company's products or services. They will communicate with internal and external customers about basic underwriting guidelines, policies and marketing initiatives to service customer accounts. Additionally, Customer Service and Sales Representatives will analyze, clarify and resolve policy and account related questions. This position offers not only the opportunity for retention but agency growth through the expansion of a household by means of cross- selling multiple lines. This action will generate greater retention within the agency as well as new business growth.
Job Duties Include:
Become licensed in Property & Casualty as well as Life, Accident and Health
Determine customer requirements and expectations in order to help the customer identify specific products and solutions
Solicit, sell and negotiate new business policies
Review renewal business and identify appropriate follow- up action based on degree of change
Cross- sell/ up- sell products to existing customers
Keep records of customer interactions and transactions, recording details of inquiries, complaints and comments. as well as actions taken
Assist with the annual review process by contacting customers and preparing personalized customer coverage recommendations based on customer's needs
Perform risk analysis and underwriting
Client/ Claims liaison
Refer unresolved customer grievances or complex customer interactions to senior team member
Monitor calling activity and production for Agency guidelines
General customer service duties as presented
Performs other duties as assigned
Please send your resume and contact information to [email protected] to apply.