Patient Financial Services Representative (Full-time; Days)

Apply for the position, Patient Financial Services Representative (Full-time; Days), with HaysMed today or contact Human Resources for more information. Posted Nov 8, 2022.


Performs a variety of clerical duties involved in collecting balances due and recording payments to accounts. Answers inquiries from patients regarding account charges, insurance payments and balances due.   Code and post claims daily, post personal/insurance payments, Assist patients and insurance carriers. Gather proper insurance information to create clean claims.

Position Summary

  • Reviews and corrects pending claims or bills; and prepares claims or bills for electronic or paper submission. 
  • Sorts and enters patient and/or payor payments, charges, diagnosis and accident information to appropriate accounts; processes explanation of benefits (EOB) and remittance advices (R/A) by posting payment and contractual adjustment; and makes proper financial adjustments to accounts. 
  • Runs and reviews daily reports of aging accounts receivables and collection work lists; contacts insurance companies on outstanding accounts; documents conversation and correspondence regarding accounts 
  • Receives and processes mail by responding to patient and/or payor requests; documents interaction with patient and/or payor; and receives telephone inquiries from patients, payors or internal customer service representatives.
  • Maintain strict confidentiality.
  • Transmit insurance claims, post insurance payments, separate combined payments and forward to appropriate clinic.
  • Performs tasks for patient accounts such as; answering telephones, setting up financial agreements, updating demographics, posting patient’s payments.
  • Research denials, unpaid claims, and aging report.
  • Provide problem resolution for patients and insurance companies.
  • Prepare requested billing documentation needed by the patient and/or insurance carriers.
  • Prepare deposit for both rural health clinics.
  • Update insurance information, verify coverage and benefits, alert the front desk of amount to collect from patient being seen that day.
  • Schedule office visits as needed.
  • Review/research documentation to code claims for both rural health clinics and send the claims to the insurance carrier in timely manner following proper coding guidelines.
  • Maintaining compliance standards and accuracy.
  • Conduct chart audit with compliance officer quarterly.   
  • Print off claims that payers did not receive.
  • Match EOBs Balance and make deposits for clinics.
  • Post payments to accounts.
  • Research payments to make sure insurance payments are posted correctly to accounts, follow up with insurance companies to check on the status of claims, or denials Work follow up work ques and claim edit work ques.
  • Make sure insurance information, registration information is correct on the claim.

  • High school diploma or equivalent is required.

  • Satisfactory performance and one year experience
  • One year of working in healthcare office setting 
  • Previous insurance or bookkeeping experience 
  • Certified Professional Biller 

HaysMed is an Equal Opportunity Employer.
Patient Financial Services Representative (Full-time; Days)
Full Time
Human Resources
Nov 8, 2022
May 25, 2023
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